I ordered the mixed cheese kottu, which cost over Rs. 2,000, but the portion was very small and the quality was disappointing. It tasted like chewing gum — just something like flour mixed with water. For that price, I expected much better quality and taste. Unfortunately, I wouldn’t recommend this dish to others, and I wouldn’t order it again.
Extremely Disappointed!
Ordered a Seafood Rice today and it was a complete scam. There was literally only ONE prawn in the entire portion—basically just plain rice! Absolute waste of money. On top of that, the customer service was awful. If you charge good money, at least provide decent food and respectful service. Highly NOT recommended! 👎
We are extremely disappointed with the service we experienced today.
We placed our order one hour before arriving at the restaurant, expecting it to be ready by the time we reached. However, upon arrival, the waiter informed us that it would take another 30 minutes because the kitchen was busy. This was very frustrating, especially since we had ordered well in advance.
Unfortunately, this is the third disappointing experience we have had at your restaurant.
During our first visit, our order was prepared incorrectly. As it was already late and our young daughter was hungry and sleepy, we accepted the incorrect meal instead of requesting a replacement.
On our second visit, we were assured that your food did not contain artificial flavoring. However, we found a large piece of artificial flavoring in our fried rice. We immediately brought this to the attention of the kitchen staff.
Today's incident has left us feeling that these recurring issues are not being addressed.
We have continued to visit your restaurant because we genuinely enjoyed your food, and we found the prices to be reasonable. However, we have also noticed unprofessional behaviour among the staff. On more than one occasion, staff members have argued in front of customers, and we once witnessed someone from the kitchen loudly scolding a waiter. This created an uncomfortable atmosphere for everyone in the restaurant.
Sadly, after today's experience, we have decided that we will no longer be visiting your restaurant. We sincerely hope you will take this feedback seriously and make the necessary improvements for the benefit of your future customers.
Bad habits, They cancel my order after one and half hour.
Very poor service. I ordered a Mongolian Rice. When I order the lady( cashier) said it will take 15 mins. O wait more than 30 mins. Then I asked what about my order. Still they didn't started to make it. They don't know how to serve their customers. I was very disappointed about it.
Bad service for the dine in customers. Had only one occupied table in the restaurant. Over one hour but no foods. They only focus take ways. This is not good for the future business......
Today I ordered Boiled Vegetables with regular garlic bread for takeaway. However, when I received my order, the garlic bread was missing.
I came back and informed the staff at the open kitchen. He told me that he had forgotten to include it and said he would deliver it to me. But after that, there was no response and I did not receive the garlic bread.
This is very disappointing and feels like dishonest service. I am not recommending this restaurant to anyone after this experience. Please take necessary action and provide a proper solution.
Open Kitchen is a great place to dine with family or friends. The food is definitely worth the money even the normal portions are good enough for two. Tried the seafood rice and chicken kottu; both were really tasty and full of flavor. Also tried the ice cream with fruit salad it was packed with fruits and totally worth the price. The service is good, the place is clean and well-organized, and the overall dining experience is really satisfying. Highly recommend it if you’re looking for good food at a fair price in gampaha area.
If you're in Gampaha, definitely visit this place. They offer delicious meals at much more affordable prices than other competitors. The place is quite small, but if you're going with family, there is space to dine in. I would definitely visit again.
I just ordered a chicken and cheese kottu. Absolutely awful!!!! The chicken was so bland and there was no cheese. Just tasted like flour or mashed potatoes. Terrible! Worst kottu I have ever had. And the chicken was not shredded evenly in the kottu but instead they had a chicken drumstick which was barely seasoned. So shockingly terrible. So disappointed
