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Jaffna, Jaffna
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3.6
18 reviews
I recently visited Pizza Hut Jaffna with my staff after receiving some promotional coupons distributed at my business. Unfortunately, what was supposed to be a nice team outing turned out to be a thoroughly disappointing experience. When placing our order, the staff suggested adding extra cheese to our pizzas, and I agreed. However, I was surprised to find that they charged an additional 600 LKR per pizza just for this add-on. The real issue, though, was the quality. The cheese was genuinely awful—it had a strange, rubbery texture that was almost unchewable. It was so off-putting that I honestly questioned whether it was actual cheese or some low-quality substitute. It completely ruined the taste of the pizzas for all of us. On top of the poor food quality, the service was frustratingly slow. We were kept waiting for over 40 minutes for our order, which is unacceptable for a fast-food chain. I was extremely dissatisfied with both the meal and the service. Interestingly, after checking social media later, I noticed that others on Facebook have recently shared almost identical negative experiences regarding the cheese quality and wait times at this branch. Pizza Hut Jaffna really needs to inspect their ingredients and step up their service standards, as this was definitely not worth the price.
Very busy at night. Good service
Nice and clean
I recently tried the Grand Dipper Pizza at Pizza Hut. I usually order from Pizza Hut online, but I also visit their outlets in person from time to time. They have a good variety of food options, including pizzas, pasta, melts, rice, chicken wings, Cinnamon Swirls, Chocolate Melt Lava Cake, and both hot and cold beverages. They also have some vegetarian options, many non-vegetarian choices, and options for kids, so there’s something for everyone. The customer service was also good and the staff were friendly. The Grand Dipper Pizza was nice, but honestly, it wasn’t anything extraordinary. 😅 I tried it through an HNB Credit Card promotion, which offered 50% off the total bill for orders above LKR 4,000 when paying with an HNB credit card. I also recently tried the Supreme Pizza and Chocolate Melt Lava Cake through Uber Eats, and both were nice. The Supreme Pizza was tasty, while the Chocolate Melt Lava Cake was a good choice for dessert. 🍕🍫 Pizza Hut has many offers and promotions, so it’s worth checking them before placing an order.
Essen war super, service ebenfalls. Und es war alles sehr sauber. Mitarbeiter sind sehr freundlich
Good taste, dine in experience is good.
Super 💯🙏🏻
Had a Great time at pizza hut. Pizza was rich, cheesy and satisfying. The staff made us feel very welcome.
The hospitality and customer service need improvement. The waiting time to place an order was too long, as there was only one till open for taking orders. Customers should have the option to customise their pizza ingredients. For example, I requested a pizza with only mushrooms and cheese, but my request was initially rejected, with staff saying it could not be made. It was only accepted after they consulted the manager. Improving order efficiency and providing greater flexibility for custom pizza requests would significantly enhance the customer experience.
இன்று சனிக்கிழமை 1Pm வாடிக்கையாளர் அதிகம் வருவார்கள். 2பணியாளர் ஓடர் எடுக்காமல் ஒருவரே ஓடர் எடுக்கும் நடைமுறை உள்ளது. தரமற்ற வாடிக்கையாளர் சேவை. லைனில் நின்று கோயிலில் அன்னதானம் சாப்பிட நிற்பது போன்ற உணர்வு நாம் Pizza பெறாமல் திரும்பி வந்தோம். இந்த நடைமுறையை மாற்றம் செய்யுங்கள். வாடிக்கையாளரை நீண்ட வரிசையில் நிக்கவிட்டு ஓடர் பெறுவதை தவிருங்கள்.
